Patient service Plan Agreement
We always endeavour to provide the highest quality of healthcare, in return we ask that patients treat staff and other service users with respect, notify us if they are unable to attend appointments and make payments promptly. Please see below for further details.
What to expect from your Physiotherapy assessment
During your initial consultation your Physiotherapist will ask you some questions about your symptoms and will then ask to assess the problem area.
In order to properly assess you, your Physiotherapist may need to see the affected area. For a lower limb condition it would be useful if you could bring a pair of shorts to change into, similarly for an upper limb condition bringing a vest top to change into would be useful. For a lower back condition it would be useful to bring both shorts and a vest top so that the Physiotherapist can see the whole of your spine and lower limb, or problems contributing to your symptoms may not be picked up.
If you feel uncomfortable about the examination, you can bring someone with you or ask us to arrange a chaperone to be present during the examination. Please feel free to ask any questions that you may have at any time during your session, your Physiotherapist will be more than happy to explain things to you.
After your assessment, your Physiotherapist will discuss their findings with you and propose a treatment plan tailored specifically to your own goals.
Consent to treatment
Medical and therapeutic problems, procedures and treatments can be at times confusing for patients. Our Physiotherapists will not begin any form of objective assessment, or indeed treatment unless you have given your consent. This may be given verbally, or for some interventions such as injections, written consent will be required.
We make every effort to help you to fully understand our diagnosis, the recommended procedures and any treatment that may be involved. We welcome any queries on anything that you may be uncertain of, or if you simply require more information. We also require that you make us aware of any factors that could affect your treatment or diagnosis. If necessary, we can also send correspondence to your GP.
Cancellation Policy
It is Complete Physio LTD’s policy that appointments cancelled with less than 24 hour’s notice will be charged at the full cost of the appointment. Please note that insurance companies do not pay for appointments that are not attended and these will need to be paid in full by the client. Reminder emails and/or text messages are sent as a courtesy to all our clients, however the onus is on yourself to keep a record of all of your future appointments.
Referrals
When further treatment or imaging is required we may refer you onto a third party, whereby we will send a referral letter, after which the responsibility is on you to arrange an appointment with them. Once under their care you will be bound by the terms and conditions of that third party and we undertake no liability with respect to that third party.
Direct Payments
When you are required to pay the full cost of your treatment, we will take payment by credit/debit card or cash payment on the premises at the time of each appointment. We can also provide you with a full receipt by email if you need to reclaim this charge from your insurer.
Medical Insurance and Payments
We will invoice the relevant insurance provider for the cost of your treatment; however, you are still liable for the payment of our fees in full. To enable us to do this we would need you to provide us with your insurance membership details, policy number and a valid-pre-authorisation code for the proposed treatment along with your personal details including address, date of birth and contact details.
(It is important to note that, depending on your individual policy, your private medical insurance may not cover all of our fees; this could be the result of an excess payable on your policy, or that your policy may not cover certain treatments).
Please be advised that once your insurance policy allowance has been exhausted or our claim has been rejected for whatever reason, you will be liable for any balance in payment and as such will be invoiced directly to you from Complete Physio. We will send invoices via email or can post if preferred, this will include methods of payment and we can also send STRIPE links which appear as an SMS text.
Late Payment
Any on-going treatment may be suspended or cancelled if our fees and expense are not paid in full when due. In the unfortunate event that we need to enforce payment from you, you will be liable for all the incurred costs.
Chaperone Policy
If you feel you would like a chaperone present at your consultation please either inform reception or speak to your clincian who will be more than happy to arrange this for you.
Terms and Conditions for communication through WhatsApp messenger
(the “terms and conditions”)
By Opting-in/ accepting the terms and conditions, you (the “User”) give consent to Global Clinics(GC/ We/
Us) and its partners to communicate with you on WhatsApp for all its transactional and promotional messages/
communication needs (“WhatsApp/ Service/ Facility”). We will store your details responsibly and use it to enrich
your experience with Us.
You are subscribing to the WhatsApp/ Service/ Facility and participating in engaging with us using WhatsApp
channel. Subscribing to the WhatsApp/ Service/ Facility will be taken as your explicit consent to receive
communication from Us on WhatsApp.
You can unsubscribe to the WhatsApp/ Service/ Facility at any time by sending ‘STOP’ to our official WhatsApp
number post which any messages will not be sent. This unsubscription will be applicable for all linked accounts
which have the same registered mobile number.
The User should not share any personal identification/account related sensitive personal information such as
account number, password, PIN, OTP, etc. on the WhatsApp/ Service/ Facility.
Subscription obtained will be deemed applicable for all linked accounts which have the same mobile number
registered with GC
Upon subscribing to the WhatsApp/ Service/ Facility, User agrees that GC shall share User’s registered mobile
number and name as available in GC official records with WhatsApp
You may continue to receive SMS/ email alerts for selected communications.
In case of lost/ stolen phone/ device, to stop receiving WhatsApp messages on the lost device, User has to
send ‘STOP’ keyword to GC’s official WhatsApp profile
User shall ensure appropriate network connection. Receipt of messages by User shall be subject to the network
connection and GC shall not be held responsible for any delay or non-receipt of the responses from GC due to
non-compatibility of device, internet usage plans, insufficient network connection from service provider or any
other reason whatsoever.
It is advisable to User/s who has subscribed to WhatsApp/ Service/ Facility to delete WhatsApp when changing
their device.
You shall not submit or transmit any content through the WhatsApp/ Service/ Facility that is: unethical and/or
immoral.
User unconditionally and irrevocably agrees to the following:
That all the WhatsApp/ Service/ Facility provided are subject to applicable law and the rules, regulations,
notifications, circulars and guidelines introduced or amended from time to time by the RBI and/or any
regulatory/ statutory/ governmental authority.
That the User shall provide GC with such information and/or assistance as is required for the performance
of the WhatsApp/ Service/ Facility.
That the User shall not submit or transmit any content through the WhatsApp/ Service/ Facility i.e.:
o obscene, vulgar, or pornographic, immoral, illegal, illicit, unethical, anti-social etc.;
o that encourages the commission of a crime or violation of any law;
o that violates any laws in India and/or the jurisdiction in which you reside;
o that infringes the intellectual property rights of a third party.
The User understands that using WhatsApp application may carry extra risks and may not be secured. Further
any message and information exchanged is subject to the risk of being read, interrupted, intercepted, or
defrauded by third party or otherwise subject to manipulation by third party or involve delay in transmission.
GC shall not be responsible or liable to the User or any third party for the consequences arising out of or in
connection with any fraud or impersonation incidents through WhatsApp application.
The User understands that his device is vulnerable to the threats such as but not limited to:
unauthorized access by intruders to the data/information contained on such device;
identity theft;
privacy violations; planting of stealth software, malware, viruses etc.;
disablement or distortion of operations;
interception of the transmission of encrypted data/ message etc.
The User is responsible for maintaining the security and safeguarding of his account on WhatsApp application
as well as the registered mobile number and linked device (s).
The User hereby unconditionally and irrevocably understands and agrees that he must:
Keep the passwords to his device fully and strictly confidential and shall under no circumstance reveal any
of the password(s) to any other person;
commit the password to memory and not record any of them in a written or electronic form;
not let any unauthorized person have access to his device or leave his device unattended while accessing
WhatsApp;
put in place a passcode or password or PIN or a security key of similar nature to lock/ restrict access to his
Device and secure it from any unauthorized access and not share such passcode/ password/ PIN/ security
key with any other person;
not remove the restrictions that may be imposed by the device provider on the device;
take adequate precautions from any ransomware, malware, virus or any other security threat from entering
the device, including installing adequate anti-virus protection.
The User hereby agrees and accepts that he shall at all times be solely responsible for the protection and
safe custody of his SIM card, device and the applications installed thereon, specifically WhatsApp, login ids,
User Information, security details and passwords as mentioned hereinabove and hereby fully agrees that
GC shall in no manner be liable for any direct or indirect or consequential or other loss occurring out of any
action or omission because of compromise of the same.
The User agrees that he/she understands the risks of losing his/her SIM card or tranGCerring his/her SIM card
to another device. Further the User understands the risks of compromise of his/her QR code and the
implications that it may have on his/her WhatsApp, including access by a third party to the User’s WhatsApp
application and the WhatsApp/ Service/ Facility. The User agrees that GC assumes no liability whatsoever in
case of any event of such compromise of the User’s WhatsApp application and GC shall not be held responsible
for any such event. Further, the User agrees and understands that WhatsApp application can also be logged
on more than one device at the same time, including by using web log in and the User is aware of the risk in
this regard while availing the WhatsApp/ Service/ Facility such as compromise of User Information, breach of
security of the User’s WhatsApp account from a device other than the Users etc. and the User undertakes to
be vigilant and careful and takes full responsibility for the security of his/her WhatsApp account. GC shall not
be responsible or liable to you or any third party for the consequences arising out of or in connection with
using of the WhatsApp/ Service/ Facility. The User also agrees and accepts that any person having access to
any such email/ phone number/ authentication form factor/User’s registered mobile number, shall be deemed
to be duly authorised by the User and acting for and on behalf of the User, with the authority and intention to
bind the User irrevocably with any actions pursuant thereto including the acceptance of these terms and
conditions.
The User agrees that all information that may be provided on WhatsApp, upon making a request to that effect,
are information extracted from a computerized backup system maintained by GC and may not be continuously
updated in real time. GC shall provide the information as may be last updated on the systems of GC. While GC
will take all reasonable steps to ensure the accuracy of the information provided, it shall not be liable for any
error or held responsible for any loss incurred or action taken by the User by relying on such information.
GC does not make any representation or warranty that the WhatsApp/ Service/ Facility will be available at all
times without any interruption and further that GC shall not be responsible for any variation, reduction or
imposition of the terms of use and operation of WhatsApp application or the User’s inability to use mobile
applications.
Under no circumstances shall GC, or its agents, affiliated companies, officers, directors, employees, and
contractors be liable for any direct, indirect, punitive, incidental, special, or consequential damages that results
from the use of, or inability to use the WhatsApp/ Service/ FacilityFacility for reasons not attributable to GC or for receipt of any answer provided by the program running at the
back-end.
GC will use WhatsApp Messenger as an additional channel to communicate with User/s from time to time for
selected communications like service, marketing messages and will be free to expand scope of
communications from time to time.
WhatsApp and the Facebook family of companies may use this information to help operate, provide, improve,
understand, customize, support, and market their business products, consumer services and their offerings as
per the terms and conditions accepted by you at the time of availing WhatsApp Messenger facility in your
device.
These terms and conditions shall be in addition to any other terms and conditions as stipulated by GC from
time to time including on its website (https://www.sundaramfinance.in/) or mobile application whether
pertaining to the account or in relation to other products, services, facilities or offers provided by GC.
Please note the WhatsApp/ Service/ Facility cannot be used for grievance redressal or reporting fraud, and GC
will have no liability if such incidents are reported on this channel.
GC will continue to send messages/alerts on User’s device even if the SIM belonging to the registered mobile
number has been removed as the phone number will still be registered for the WhatsApp/ Service/ Facility. It
is the User’s responsibility to install WhatsApp on the mobile phone/ device on which the registered mobile
number is being used, in order to correctly receive WhatsApp messages being sent from GC.
GC reserves the right to, at any stage and at its discretion, without prior notice or assigning any reasons thereof,
to add/ alter/ modify/ change or vary all or any of these terms and conditions or to replace it wholly.
These terms and conditions and/or the use of the WhatsApp/ Service/ Facility provided through WhatsApp
shall be governed by the laws of the Republic of India. The User agrees to submit to the exclusive jurisdiction
of the Courts located in Chennai, India as regards any claims or matters arising under these terms and
conditions. GC accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any
country other than the Republic of India. The mere fact that the WhatsApp/ Service/ Facility may be accessed
through the internet by a User in a country other than India shall not be interpreted to imply that the laws of
the said country govern these terms and conditions and/or the use of the WhatsApp/ Service/ Facility.
User is not bound in any way to obtain this WhatsApp/ Service/ Facility, as acceptance of the WhatsApp/
Service/ Facility is voluntary in nature. Without a User being required to do any further act, he/ she shall be
deemed to have expressly read, verified, understood, irrevocably agreed to and accepted and delivered all the
terms and conditions contained herein by ticking/ clicking the “I agree to the terms and conditions” or any
similar icon/ tab/ option on the online system/ Website/ portal/ platform of GC as well as by entering the one
time password (OTP) sent to the User’s registered mobile number and/or any other mode of authentication or
registration process prescribed by GC from time to time, and that there is no requirement of User’s any other
signature or physical signature for the terms and conditions or of the User signing the terms and conditions in
physical form. The User hereby expressly acknowledges and confirms that at the time of accepting these terms
and conditions as above, the User fulfils the eligibility criteria to utilize the WhatsApp/ Service/ Facility as
provided in these terms and conditions.
